Sector
Customer Success Executive

Gender
Male

Date of Birth
27-11-1990

Visa Type
Visa with NOC

Visa Expiry Date
29-06-2027

Academic Level
Master Degree

Sponsor Visa Expiry Date
20-03-2027

Experience
12 years

Languages
English, Malayalam

Skills
SKILLS Customer service, Communication, Problem solving, Time management, Interpersonal skills, Team work, Relationship building TECHNICAL SKILL Tally ERP with GST, POS system, Cash handling, Excel, MS Office, CRM,

Work Experience
Sales Executive, Dr. Abdulla’s Clinic & Pharmacy, Dubai July 2025 - August 2025 Selling Health and Dental packages. Executed a direct-to-business sales strategy, proactively visiting warehouses, companies, and shops, to promote and sell clinic health packages. Point of Sales Person, D2C Insurance Broking private limited (Renewbuy), India June 2022 - March 2025 Specialized in selling motor and health insurance policies. Provided outstanding customer service by managing all client interactions from initial contact to post-sale support. Senior Associate, SBI Life Insurance Co Ltd, India April 2017 – December 2021 Processed invoices and receipts, meticulously managing financial transactions to ensure accuracy. Assisted customers with policy-policy related services including cashiering, partial withdrawals, surrenders, maturity, renewals, ensuring accuracy and timely processing. Coordinated and scheduled meetings, effectively managing calendars for improved operational efficiency. Tracked and reported sales achievements in collaboration with the sales team, contributing to performance analysis. Managed petty cash, overseeing daily financial registers with precision. Facilitated accurate monthly financial closes and supported year-end reconciliations, directly aiding audit preparations. Executed diverse administrative and insurance-related clerical tasks, maintaining smooth office functions. Customer Service Executive, Muthoot Fincorp Ltd, India December 2016 – April 2017 Provided exceptional customer service, resolving 30+ daily inquiries. Accurately managed an average of ?2500000 daily cash and financial transactions, including cheque cashing and money transfers. Processed an average of 50 payments and issued vouchers daily. Handling foreign currency transactions (money exchange). Facilitated transactions for various loans, including vehicle and Small and Medium-sized Enterprise (SME) loans, and processed gold mortgages. Preparation of bank reconciliation statement monthly. Organized and maintained comprehensive financial documents and reports. Managed POS system. Relationship Executive, Muthoot Estate Investments, India October 2012 – December 2016 Engaged directly with customers, promptly addressing inquiries and providing comprehensive service. Assisted customers with a range of banking needs, including partial withdrawals premature closure and maturity of fixed deposits. Issued interest vouchers for deposits and meticulously managed cash. Proficiently performed data entry, prepared financial reports (including MIS reports), and conducted monthly bank reconciliations.

Description
A results-driven professional with over 12 years of experience in sales, customer service, cashier and administrative support. Proven expertise in building strong customer relationships, streamlining sales processes, and providing excellent service to ach